1. Introduction

These Terms of Service (“Terms”) govern the use of services provided by Qoene Logistics. By using our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Definitions

– “Qoene Logistics”: Refers to the logistics company providing forwarding services from China to Ghana.
– “User”: Refers to any individual or entity accessing or using Qoene Logistics services.

3. Services Provided

Qoene Logistics offers forwarding services for goods from China to Ghana. This includes sea freight, air cargo, customs clearance assistance, package tracking, and local delivery within Ghana.

4. User Responsibilities

Users are responsible for providing accurate shipping details and shipping marks. Qoene Logistics is not liable for any loss of goods due to incorrect information provided by users.

5. Payment and Fees

Payments are to be made within 24 hours of receiving the invoice. Goods will be loaded and shipped on a first-come, first-served basis, and payment must be completed before loading. Refunds are not provided once goods are shipped.

6. Dispute Resolution

Disputes or complaints from users can be addressed through our ticketing system, customer support, phone calls, or by emailing us at [insert email address]. We encourage users to reach out to us promptly with any concerns or issues they may have, and our team will work diligently to resolve them in a fair and timely manner.

7. Intellectual Property Rights

All intellectual property rights of Qoene Logistics are protected. Users must not use any content from our website or services without permission.

8. Limitation of Liability

Qoene Logistics is not liable for any damages or losses resulting from user error or negligence in providing accurate shipping information.

9. Privacy and Data Protection

Qoene Logistics handles user data in accordance with its Privacy Policy. Users’ personal information is protected and not shared with third parties without consent.

10. Changes to Terms

Qoene Logistics reserves the right to modify or update these Terms at any time. Users are responsible for regularly reviewing the terms.

11. Governing Law

These Terms are governed by the laws of Ghana. Any disputes arising from your use of Qoene Logistics services shall be resolved exclusively in the courts of Ghana.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us at support@qoenelogistics.com.